Error Reporting Guide

We are here to help resolve any errors and issues that you may encounter. Reviewing this guide when reporting an error will greatly assist in a timely resolution.

Depending on the error, not all of the following information is required but whatever you can and are willing to provide will be most helpful.

Basic Information

  • Desktop or Mobile?
  • If mobile, what device(s)? e.g., iPad, iPhone, Android
  • Operating System(s)? e.g., Windows XP/7/8, Mac OS X, Linux, Windows Mobile, iOS, Android
  • Browser Type(s)? e.g., Google Chrome, Mozilla Firefox, Microsoft Internet Explorer (IE) 6/7/8/9/10, Apple Safari

Error Information

  • Document the steps that produces the error. A reproducible error guides us quicker than vague circumstances around an error.
  • Provide the exact text of the error message.
  • Provide the entire URL of the page that is producing the error. The URL can be found in the address bar of the browser.
  • "A picture is worth a thousand words." Screenshots are often helpful. Click here to learn how to take a screenshot on your system or device.



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